![]() Hitherto only a partial comparison has been undertaken (Milton & Johnson, 2012). To fully support services through an organization’s processes there needs to be a complete understanding of how these two process representations relate. Service blueprinting supports customer service processes whilst BPMN helps understand a firm’s processes with particular focus on how information and communications technology supports processes and for process automation. Two prominent approaches are service blueprinting and business process modeling notation (BPMN). This report contains six chapters and the entire six chapters cover different phases of business process management that is process identification which outputs the process architecture, process discovery which shows the various processes involved and how they are related, process analysis which outputs the as-is model, process redesign which outputs the to be process model, implementation and then monitoring and evaluation which identifies the flaws and identifies future changes that need to be made.Ībstract: Modeling business processes has become a central aspect to how businesses understand, support, and communicate about their processes. The objective of this project is to use business process management methodology namely process discovery, analysis and redesign with its notation to propose a better or redesigned order fulfillment process that achieves operational efficiency in terms of cost, time and quality. The current process is to a certain extent inefficient, costly and ineffective thus restructuring the process is the best solution to these challenges stated. ![]() ![]() ABSTRACT EUROFLEX LTD`s order fulfillment process involves activities that are primary in delivering final products to customers, these activities can be generalized to other similar manufacturing companies. ![]()
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